AI-Powered Customer Support Assistant
Let’s Work Together for Development
The Challenge
A retail e-commerce client faced growing customer queries and rising support costs. Human agents were overwhelmed with repetitive requests (order status, returns, FAQs), causing slow response times.
The Solution
We built a conversational AI agent with LangChain + LLM fine-tuning:
- Integrated with existing CRM and order management systems
- Automated responses for 70% of common customer queries
- Escalation routing to human agents only when required
- Deployed across web, mobile, and WhatsApp channels for unified support
The Outcome
- 30% reduction in support costs within 6 months.
- Average response time improved from 12 minutes to 45 seconds.
- Higher customer satisfaction scores (CSAT +22%)
- Support agents freed to focus on high-value complex issues.